We hereby inform you, under data-protection regulations, that your personal data will be processed by Barcelona City Council in its 004 Citizen Help and Information Services file, for the purposes of managing communications from you of any incident, claim, complaint, suggestion, service request, website consultation or gratitude (0013 processing), such processing being lawful on the basis of its public-interest aims.
The data will be forwarded to the body or entity competent to resolve the issue and the processing will finish once the service forming the subject matter of the complaint has been restored, a response has been given to the citizen or the department making the decision decides to commence administrative proceedings.
Where such administrative proceedings are commenced on the department's own initiative, based on the information provided in your communication, the personal data collected in this form will not be included in the proceedings unless you give your consent to that.
You have the right to access, modify and delete your data, among other things. You will find additional information on this data processing and protection at https://www.bcn.cat/ajuntament/protecciodades.
